Privacy Policy
At Home-Start Cambridgeshire we’re committed to protecting and respecting your privacy.
This notice explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.
Any questions regarding this notice and our privacy practices should be sent by email
to office@homestartcambridgeshire.co.uk or by writing to F103/F104 Upper Pendrill Court, Ermine Street North, Papworth Everard, Cambs, CB23 3UY. Alternatively, you can telephone 01480 700242.
Who are we?
Home-Start Cambridgeshire is committed to protecting your personal information and to being transparent about what information we hold. Home-Start Cambridgeshire understands its obligations to you to help you understand how and why we process your personal data. We will only do so in accordance with all applicable UK data protection legislation, including the General Data Protection Regulation. In this notice ‘Home-Start’, ‘we’, ‘us’ or ‘our’ means:
- Home-Start Cambridgeshire – a charitable company limited by
- Charity number: 1106007. Company number:
- Registered office: F103/F104 Upper Pendrill Court, Ermine Street North, Papworth Everard, Cambs, CB23 3UY
The personal data we collect from you, how we collect it and how we use it
Appendix 1: Human Resources (employees, trustees, volunteers and job applicants)
Appendix 2: Website Visitors (and cookies)
Appendix 3: Supporters (fundraising and communication)
Appendix 4: Families using our services
Your Rights
Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that are likely to apply to you when we are processing your personal information.
Right of access
You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply. If you want to access your information, please contact the address provided below, or telephone or e-mail.
Right to have your inaccurate personal information corrected
You have the right to have inaccurate or incomplete information we hold about you corrected. If you believe any of the information that we hold is inaccurate or out of date, please contact us via email, telephone or post (see below).
Right to restrict use
You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy, or we are not lawfully allowed to use it.
Right of erasure
You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to by law. In many cases, we will anonymise that information, rather than delete it.
Right for your personal information to be portable
If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, for example, when you shop from our website, you may ask us to provide it to you or another service provider in a machine-readable format.
Right to object
You have the right to object to processing where we are using your personal information based on legitimate interests, (or for statistical/research purposes). In these circumstances we will consider your request against our legitimate reasons for continuing to process your information. You have an absolute right to object to direct marketing. If you wish to opt-out of receiving marketing materials from us at any time, please contact the address below.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For
more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office.
For further information on each of these rights, including the circumstances in which they apply, visit the Information
Commissioner’s Office (“ICO”) website at https://ico.org.uk/for-the-public
If you would like to exercise any of the rights, please email, call or write to us using the details in ‘How to contact us’ below, let us have enough information to identify you, let us have proof of your identity and address, and let us know the information to which your request relates. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay.
Keeping your information safe
When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it, such as Firewalls, anti-virus protection and encryption. Home-Start Cambridgeshire has developed a set of security policies that include device security, authentication requirements, acceptable usage of resources, data storage requirements. We undertake regular reviews of who has access to information that we hold to ensure that your personal information is only accessible by appropriately trained staff, volunteers and contractors, on a need-to-know basis.
Keeping your information up to date
We take reasonable steps to ensure your information is accurate and up to date. Where possible we use publicly available sources to identify deceased records or whether you have changed address. You should let us know when your contact details change.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission before you provide us with personal information.
Vulnerable circumstances
We are committed to protecting vulnerable supporters, customers and volunteers, and appreciate that additional care may be needed when we use your personal information. In recognition of this, we observe good practice guidelines in our interactions with vulnerable people.
Changes to this notice
Any changes we may make to this privacy notice in the future will be posted on our website so please check the website occasionally to ensure that you’re happy with any changes.
Review of this Privacy Notice
We keep this privacy notice under regular review. This notice was last updated in April 2025.
How to complain
Please report any complaint to the details set out in ‘How to contact us’ below. We hope we can resolve any query or concern you raise about our use of your information. You also have the right to lodge a complaint with the ICO who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.
How to contact us
Please contact us if you have any questions about this Privacy Notice or the information that we hold about you at:
F103/F104 Upper Pendrill Court, Ermine Street North, Papworth Everard, Cambridgeshire, CB23 3UY office@homestartcambridgeshire.co.uk
Tel No: 01480 700242
Our current Data Protection Officers are the Chief Executive Officer (Hayley Norfolk) and the Chair of Board of Trustees (Aaron Venables).